Richmond Kurrajong Florist cannot cancel any order that has already been made up by the supplier, even if the order has not been delivered. If the cancellation request is made before make up, then Richmond Kurrajong Florist may be able to cancel the order. However, Richmond Kurrajong Florist cannot guarantee that the order can be cancelled.
It is not normally policy to refund the price of the product. However, as every customer and gift is individual, (and therefore may require a decision on a case-by-case basis), please contact us so we can determine the best solution to the problem. Richmond Kurrajong Florist is also able to provide other solutions, such as resending the gift, or resending a different gift of the same value.